Improving the quality of your fulfilment service and reducing your costs
Opportunities exist within most businesses to increase customer satisfaction, reduce costs and working capital. Establishing a thorough understanding of your supply chain will identify the areas within your business that are most likely to generate further efficiencies and cost savings.
Whether you entrust your operations to a third party or undertake them yourself, we can work with you to ensure that you are getting your product to your customer as efficiently and economically as possible.
Supply chain strategy planning
Assessing the current and future needs of your business and its customers. We will work with you to agree what great service will look like and how it can be delivered consistently. The process concludes with the development of a strategy that supports the aspirations of your business and a clear roadmap leading towards lower costs and improved service.
Demand management
Balancing your customer needs against the capability of your supply chain is a perpetual challenge. A good demand management process can enable a business to be more proactive in the management of anticipated demand, and more responsive to unanticipated demand. Whether you have a formal process or not, we can improve your ability to service customer demand whilst relieving the pressure on your balance sheet.
Distribution planning & optimisation
Whether In house or third party, your deliveries need to be professional, cost effective, and efficient. We can help you to reduce your delivery costs without compromising the quality and consistency of your service levels. Starting with a clear definition of the service needs of your customers, we will develop strategies that will reduce journey mileage, increase 1st time delivery hit rates and ensure that your business reputation is enhanced.
Warehouse operations
Maximising the productivity of a warehouse operation requires the right skills, process and resource. Many factors may influence the performance of a warehouse operation. The warehouse layout, velocity planning, pick strategies, warehouse management systems, and staff incentives are some examples of the operations that we can help you to develop and tune.
Outsourced distribution/warehouse service management
The decision to outsource or not is based on factors that are unique to individual businesses. Customer service needs, growth projections and future strategic plans need to be considered when deciding whether to outsource all, some or none of your supply chain and fulfilment operations. We can guide you through that process. If you already outsource, we will work with your existing providers to ensure that you are receiving the best value and service.
Implementation & change management
In order to improve the performance of your supply chain something will need to change. Whether this is process change, physical, systems or indeed a transition to a new outsource partner, it is important that the implementation is well managed. We can plan and execute the project ensuring that expectations are set, resistance managed, risk and contingency assessed, and above all the changes are deployed with little or no disruption to your business.
